Mediabox and downloader app

Hi Teresa, thanks for coming back to me. It’s indeed the Downloader app you were able to download. 

I can download other apps but that specific one I’m not able to. Any suggestions? should I reset the tv box and try again?

Thanks, I have filled all the info requested in my profile, Merry Christmas! 

​@VM_1 Thanks for your efforts and feedback! 

I want to check if there is any difference between our Mediabox's. Can you check the soft- and firmware version (Settings > Device preferences > About). I'd also like to know what the Android version is. 

Can you also check the following in the Playstore, maybe this is not up to date. Open the Playstore > Press on the profile icon > Settings > any updates available?

Merry Christmas to you as well! 🎅🏻🎄

So tv box android tv build: .9096

tv box SW version: 12.8.9096

no update pending 

playstore version: 49.2.23-31 

no update pending.

thabks

For sure I have some issues with my box, I don’t have a chrome browser as an example, this is being filtered in some ways. Really strange 

Thank you for your response! ​@VM_1 

I've immediately put in an order to replace this Mediabox. Free of charge of course. You will receive an e-mail confirmation about this as well as a track & trace code as soon as the package is sent. You will also receive instructions to return the other Mediabox. 

Please let me know if you're able to download your preferred apps on the new one. I'm here to help in case you need me! 

Thanks Teresa, I will get back to you if things are not working. Merry Christmas! 

​@VM_1 thank you so much! Keep us in the loop. For now I hope that you have had wonderful Christmas days and a great start for 2026!

​@Teresa van Odido ​@Cheyenne van Odido Dear both, happy new year! I received the new tv box however it’s faulty. Every 10 minutes or so ask me to re-pair the remote and all the config reset so I have to configure everything again and again, so for the moment I will stick with the previous one that at least works :) 

Hi there ​@VM_1, the best wishes for 2026! Thank you for informing me. Is it possible to connect the new Mediabox, maybe on a set time when I can check the connection? We can see loads of devices connected to the modem, is it possible to check it with a direct ethernet connection (so no decoder or splitter)? Also, can you please restart the ONT? I can see that the connection on the ONT needs to be rebooted. Let me know, thanks in advance!

Hi ​@Cheyenne van Odido, so I have restarted the ONT, I have a direct ethernet wire from the modem to the tv box. I have updated manually pretty much everything however the problem with the app is still there (I can’t attach a video but I have it, let me know if you want it by email). Thanks! 

New tv box is probably dead, since now I get this screen and I cannot do anything since the remote is not responding. Even after 3 minutes unplugged I got the same android recovery screen without the possibility of confirm any of the options, any ideas? Thanks

Hi ​@VM_1, thank you for your feedback. Could you please perform a hard factory reset on the Mediabox by pressing the button on the back for 30 seconds with a pin? If it still does not start up normally after that, I will send you a new one! Could you let me know how this went? Thank you in advance. 

Hi ​@Tommie van Odido I did it, started again, configured all over again from scratch and again not able to download anything, the remote un-pairing every 10 minutes and so on. Not sure what is going on but extremely strange…

Hey ​@VM_1, I have just exchanged it for a new one. Once it has been shipped, you can track the shipment in Mijn Odido. It should work without any problems. Please let me know once it has been connected. Thank you in advance.