my home internet is not working

LOS light is red.

There is no reported outage in the area shown in the odido app

Hi

The home internet isn't working for me since 2 am this morning. I am reporting this from postcode 1422ME. I have a fiber optic connection with an ZYXEL modem and connector

Hey ​@vcsm, ewlcome to our community!

Of course, I want you to be back online as soon as possible. To arrange this, I need some information from you. Could you please complete your profile with your postcode, house number, date of birth and the last 4 digits of your account number? You can do this by clicking on your avatar in the top right-hand corner → My Profile → Edit Profile. If you then let me know here, I can take a look with you!