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my home internet is not working

  • apr. 20, 2025 5:09 p.m. UTC
  • 4 reacties
  • 94 Bekeken

Hi,

My home internet is not working since 3 hours now. (Postcode 3544VB)

Have a Huawei + odido modem.

The connector lights are showing red.

Please help!

Thanks,

Nagaraj

Beste antwoord door Cheyenne van Odido

Hi ​@nkrishnappa, I am sorry! There was a known outage in your area. This is solved now. If you are still offline, please restart your modem!

Bekijk origineel

4 reacties

  • nkrishnappa
  • Auteur
  • heeft eerste post geplaatst
  • apr. 20, 2025 5:21 p.m. UTC

LOS light is red.

There is no reported outage in the area shown in the odido app

Cheyenne van Odido
Moderator
Forum|alt.badge.img+5
  • Cheyenne van Odido
  • Moderator | Internet + TV
  • Antwoord
  • apr. 21, 2025 11:37 a.m. UTC

Hi ​@nkrishnappa, I am sorry! There was a known outage in your area. This is solved now. If you are still offline, please restart your modem!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
  • vcsm
  • heeft eerste post geplaatst
  • dec. 16, 2025 3:48 a.m. UTC

Hi

The home internet isn't working for me since 2 am this morning. I am reporting this from postcode 1422ME. I have a fiber optic connection with an ZYXEL modem and connector

Tommie van Odido
Moderator
Forum|alt.badge.img+13
  • Tommie van Odido
  • Moderator | Internet + TV
  • dec. 17, 2025 8:55 a.m. UTC

Hey ​@vcsm, ewlcome to our community!

Of course, I want you to be back online as soon as possible. To arrange this, I need some information from you. Could you please complete your profile with your postcode, house number, date of birth and the last 4 digits of your account number? You can do this by clicking on your avatar in the top right-hand corner → My Profile → Edit Profile. If you then let me know here, I can take a look with you! 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
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