Hello Odido!
Last two weeks we had unacceptable, unprofessional and disappointing experience with your customer and sale support via email and phone.
We called around 15 times and every agent provided different information and pretended to help that all was lays just to end the call.
Yesterday in 50 minutes we got 5 agents. One of them hanged up to me because she took break and connected me to new person who said he can't help me, the rest of them told that we will get email in 1 hour that our contracts are cancelled that was again lays because no email was sent and no subscriptions was cancelled.
Please escalate this situation to the right department before we start to involve legal institutions.
We need to cancel our home internet subscription without fee because of moving out. We already sent purchase contract as a proof that was requested in your verhuisbewijs email.
After that no information and support was received.
If we will not see the action from your side by cancelling our contract, we will need to take it to legal level.
I will be waiting from your reaction today or latest on Monday.
We want to have only mobile subscriptions with you, no home internet.
Thank you so much!
