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Beantwoord

Home internet connection problem


Hi odido,

 

My home internet connection has been down since last night. I have tried everything (unplugging the cable and resetting the device. Still can't reconnect. There is a red light. Could you tell me what else I can do?

Beste antwoord door Waqqas

Hello ​@hauhau511 

Do you have a Fiber or DSL connection? Also fill in all the privé fields in your community profile so a moderator can check this for you.

Bekijk origineel

4 reacties

Waqqas
Super User
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  • Odido Superuser
  • Antwoord
  • June 26, 2025

Hello ​@hauhau511 

Do you have a Fiber or DSL connection? Also fill in all the privé fields in your community profile so a moderator can check this for you.


  • Auteur
  • heeft eerste post geplaatst
  • June 26, 2025

Hi Waqqas,

Thanks for the answer.

I think there is Fiber in my house.I have already filled in the prive fields in my profile.

 

 


Waqqas
Super User
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  • Odido Superuser
  • June 26, 2025

​@hauhau511 

Which lights are on or blinking on the mediaconverter?


  • Auteur
  • heeft eerste post geplaatst
  • June 26, 2025

The connection light on the black box is blinking, and the internet, 2.4G and 5G lights on the mediaconverter are also blinking. But sometimes the internet light would become red.