Fritz Box 5590 SY Registration

Hey ​@Britto, I can certainly arrange that for you.

To make sure you don't run out of internet, the best thing we can do is arrange something. Would you send me a private message with a date/time when you have time to convert it? I am available today and next week from Monday to Friday between 09:00/17:00. I'll send you a message beforehand to ask if you're ready, and then follow up with the registration. 

Hey ​@Tommie van Odido if you can go ahead and do this today still, feel free to act on it. I’m at home and not depending on the internet, so you can go ahead up until 17h if you can. 
 

thanks!

I have registered the Fritzbox ​@Britto. Can you select the Odido profile and manually set the VLAN to 300 and see if you get online at the right speed?

Hi ​@Tommie van Odido 

It’s not working. I know the instructions with VLAN and cable type, but cannot make the connection to work somehow. 
 

Please revert it and we’ll try again next week. Thanks!

I have reverted it ​@Britto, could you share your settings and what does it say when you are trying to go online? 

Thanks ​@Tommie van Odido. The only settings I've changed were as shown in the screenshot
 

I had the fiber cable with blue ending on the Fritzbox's XGS-Pon adapter and the green ending on the KPN fiber glass box. 

After I select apply, the changes are applied, but the connection to the internet is not successful. 

Hi ​@Britto, I'm here to think with you. Thank you for sharing your screenshot with the settings. What happens when you put the line speed in the boxes? I see that it's still empty. It could be possible that it sees the speed as zero when it's not filled in. Let me know if this changes anything!

Hi ​@Demi van Odido , thanks for helping out. I would like to try that. Are you able to change the S/N now for me to test it?

Hi ​@Britto, can you please send me a private message with your s/n and what time is possible for you? I'm here till 5 pm! 😊

Hi ​@Demi van Odido and ​@Tommie van Odido , I would like to pick this up again. Can we please try again?

I've just spoken to Odido support on the telephone, and have explained clearly what I am trying to achieve. The employee told me they cannot help me with that, and only the forum can assist. I am very confused now. Can any employee from Odido such as ​@Demi van Odido ​@Tommie van Odido anser please?

​ ​@Britto 

As I've told you before, moderators here can only answer general questions for now, try sending a private message via the socials.

​@Waqqas sure, but I'm following the advice from an employee, and you are not an employee, am I right?

What sense does it make to chase employees via social media, so that my Modem ID can be registered? 
Why can't they react to my thread themselves?
 

​@Britto 

That's right, I'm a customer who is trying to help. Moderators here have no acces to personal information.

What do you mean exactly reaching them on socials? I have no idea where to go. 

​@Britto 

Private message on Instagram, Facebook or X.

​@Britto I'd love to help register your modem-ID. However, like ​@Waqqas explains, through this channel I don't have excess to your personal details. If you sent us a message on Facebook, X , or Instagram .

 In case you don't have social media, please contact my colleagues at Service. You can reach them at 0800-0092.