Exchanging my old Zyxel T-50 with T-56

Hi ​@Tommie van Odido,

my problems with payments not resolved yet.

in March I was not charged as I have 70 euro refunded. And in the invoice I saw that my balance is -27.5. So, this month I expected to pay 15 euro only. But instead I received new invoice for full amount. In addition to that in the Odido app on my phone I see message that I owe 15 euro and need to pay as soon as possible to avoid additional charges.

Regards,

Pavlo.

​@Tommie van Odido, ​@Cheyenne van Odido, ​@Ishana van Odido, ​@Teresa van Odido, ​@Nora van Odido 

Providing some update on this topic.

As was expected Odido charged me today 15 EUR. So, instead of paying only 15 EUR this month for the internet, I already paid additional 15 and will pay regular 42.5.

Could you please help me sort this out? Soon it will be half year as I decided to do simple change which lead to this lengthy topic.

Regards,

Pavlo.

Hi ​@pakobel, I immediately went to check for you and indeed I see that it is still open. If all goes well, it should then be settled with the next invoice. Would you mind keeping an eye on this at the end of next month? If this is not the case again then I will have it investigated further! 

Sure ​@Tommie van Odido , will let you know if it’s not settled properly.

Thanks for your help,

Pavlo

Hi ​@Tommie van Odido,

as I expected nothing has been fixed and I again received not fixed invoice. How we can really fix it?

And most importantly how to make it fast so I don’t need to wait another month to check this?

Regards,

Pavlo

Hi ​@pakobel, I can see that this has been arranged already. The credit that Tommie arranged, as been processed on the invoice of March. You can check that invoice via Mijn Odido. As your monthly fee was € 47,50, with the credit of € 70 and the discount of € 5, you have received €-27,50 back on to your account. Please check your backaccount, and search for this amount. Thanks and let me know!

Hi ​@Cheyenne van Odido, thanks for checking this.

When you mention “you have received €-27,50 back on to your account” which account do you mean. My Odidio or my bank account?

Indeed I see that in my invoices for March I see that invoice is -27.50. For me it mean that next month (April) I will need to pay 27.50 less. Which is 42.50 - 27.50 = 15.00.

But as I mentioned in one of the previous messages, instead of paying only 15.00 in April, Odido charged me regular monthly 42.50 and in addition to that 15.00. S, in total I paid 57.50.

Regards,

Pavlo.

Hi ​@Cheyenne van Odido and ​@Tommie van Odido,

I just checked issued invoices and actual collection from my bank account and this is where confusion.

At the https://www.odido.nl/my/thuis/facturen I see full invoices and in emails with invoices I see full amounts but actual charge from my bank account is different. This is where confusion starts.

I see that in March I was not charged and in April only 15 euro was charged. So total 70 euro is not covered. Thanks for helping with this.

Regards,

Pavlo.

Hi ​@pakobel, thank you so much! I must say that this is weird, as I also see the € 27,50 credit and a normal invoice for April. Do I understand correctly, and you didn't get charged in March and you only paid € 15 for April? If so, great, then everything has been arranged. I will get in contact with our Billing department, as this is not correct the way we see it in our system!

Hi ​@Cheyenne van Odido , 

this is how I see it

Thank you so much ​@pakobel, this is completely correct. You should be able to see this in your Mijn Odido, I am sorry this isn't the case. I am not sure if we can fix this, but luckily on the front end everything has been arranged. I am sorry for the confusion!

​@Cheyenne van Odido this is not what I see in Mijn Odido. At least in mobile app.

No, I know ​@pakobel, even I don't see what you see in your bankaccount. We did fix it the right way (no invoice in March and the remaining credit on the invoice of April), but Mijn Odido does not show this. I will get to work with our Billing department why this is, but I don't know if they can fix this in hindsight. I am truly glad that it is fixed, so thank you very much for your patience. Have a great Sunday!

Thanks for your help ​@Cheyenne van Odido and also have a wonderful rest of weekend.