Hi @fabriciopolonio, in order to cancel a subscription within a yearly contract, we’ll need a proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as a proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address. Finally, we also accept proof of registration from the municipality (BRP). 

Can you please send us one of the above documents? Thanks so much! Please make sure to send us a private message via X or Facebook so that the document will not be sent publicly. Thank you!