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cancel contract

Y

Hi,

I am leaving the Netherlands on the 1st of November 2023 permanently. I would like to arrange to cancel my internet contract. I've spent many hours trying to get hold of client service to help with this but couldn't wait until someone would answer. I was told by a moderator that proper procedure is to create a topic in the community to have this address. Hope this is successful. 

Uitgelichte reactie

27 oktober 2023

Hey @Yashren, welcome to our Community!
I can indeed terminate your contract for you. However, I will need a document showing that you are moving. Then I can immediately terminate the contract for you. Can you share this document with me? Then I will set this in motion for you immediately! 

    6 reacties

    Tommie van Odido
    Moderator
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    • Tommie van Odido
    • Moderator | Internet + TV
    • 14854 reacties
    • 27 oktober 2023

    Hey @Yashren, welcome to our Community!
    I can indeed terminate your contract for you. However, I will need a document showing that you are moving. Then I can immediately terminate the contract for you. Can you share this document with me? Then I will set this in motion for you immediately! 

    Tot 11 augustus met verlof! Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
    Y
    • Yashren
    • Auteur
    • is een Top Poster
    • 6 reacties
    • 27 oktober 2023

    Hi @Tommie van Odido,

    I have a declaration from my gementee digitally signed that I am leaving abroad on the 1st of November. I am not sure how to share this with you.

    Tommie van Odido
    Moderator
    Forum|alt.badge.img+11
    • Tommie van Odido
    • Moderator | Internet + TV
    • 14854 reacties
    • 28 oktober 2023

    Hi @Yashren, could you make a screenshot of this document and post it here? Please do make sure you cross out your personal details! 

    Tot 11 augustus met verlof! Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
    Y
    • Yashren
    • Auteur
    • is een Top Poster
    • 6 reacties
    • 28 oktober 2023

     

    Thanks please see declaraton attached.

    Tommie van Odido
    Moderator
    Forum|alt.badge.img+11
    • Tommie van Odido
    • Moderator | Internet + TV
    • 14854 reacties
    • 28 oktober 2023

    Hi @Yashren, thank you very much for the document. I have terminated your contract with immediate effect. You will receive a message about this soon. Good luck abroad! 

    Tot 11 augustus met verlof! Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
    Y
    • Yashren
    • Auteur
    • is een Top Poster
    • 6 reacties
    • 28 oktober 2023

    Thanks @Tommie van Odido as we are leaving only on the 1st of November please ensure the internet is active until then.

    Reageer


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