unlimited abonement

Hello 

21 November I’ve ordered an unlimited subscription and I chose to keep my number. A temporary number appeared in my Odido app. Today morning 21 November my current prepaid SIM card is completely out of network, no internet, no mobile network. That temporary number also is disappeared from my Odido app. It’s while I still didn’t receive any new SIM card. What should I do? Why you left me without SIM card, internet and mobile network? I can’t call or receive calls, I have no internet on my mobile phone, I can’t pay using my phone in supermarket! 
what will happen to my prepaid SIM cards active bundle  ? 
why didn’t you wait until I receive new sim card first? Why that temporary number disappeared? 
whats going on? You’re stressing me out! 
couldn't you first let me know that there will be a gap and I will remain without SIM card for a few days? 
you left me without SIM card all of a sudden and I can’t even call client support! 

I’m still with no SIM card.

I didn’t receive any emails from postNL! 
I can’t even call client support because my prepaid SIM card was deactivated!

did you already send my sim card?

how many days should I stay without SIM card? 
 

Why didn’t I receive confirmation email from PostNL about my sim card delivery ?

Hello ​@A.ozlati nice that you ordered a new subscription with us! I'm happy to clarify this for you! If you've requested a new subscription with number portability, you'll always receive your SIM card within a few days. Your SIM card will always be delivered through your letterbox, so you will not receive an email about this with, for example, a Track&Trace code. You will only receive this if it cannot be delivered through your letterbox. Or if you have linked your address in the PostNL app. Only then will you receive a notification that you are receiving your new simcard. This will always be before the number portability takes place. Has your number already been transferred to us? You'll always receive several text messages about this.

When your number has been successfully transferred to your new SIM card, you will always receive a text message to confirm this, and your old SIM card will no longer work. This means you will be immediately reachable with your new SIM card. If you do not yet have it, I would be happy to look into this for you!

Can you add your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Then I can look into it for you right away!