Hi, I have a monthly subscription that covers also internet access in other EU countries incl PT.
i am currently there and unfortunately my eSIM does not connect to a network. I suspect that there is a blockage or it hasn’t been activated by Odido yet, as I have tried all the other tips given here in the community.
could someone from the Odido team please check?
thank you
Beste antwoord door Waqqas
Hello
Do you have a betalingsregeling or a open invoice which causes a barring for use outside NL?
Fill in all the privé fields in your community profile so a moderator can check this for you.
+15Hello
Do you have a betalingsregeling or a open invoice which causes a barring for use outside NL?
Fill in all the privé fields in your community profile so a moderator can check this for you.
+9Hi Juel, thank you for completing your profile. I hope you’re enjoying your stay in Portugal! Could you please double check your phone number and fill in the correct 06-number? I can’t find the +319 number. I’m happy to look into it for you!
I see that you (also) have a business subscription, is that right? If your question is about your business subscription, I must ask you to contact my colleagues from the business customer service via 1 of these channels. If your network question is about a private subscription, please fill in the 06-number. Then, I can help you myself! 😊
Hi Marciano,
Thank you for your response. Yes, you are correct; I have a business subscription, and the number is likely an internet SIM. That’s why it doesn’t start with 06.
+9Good afternoon Juel, thank you for the confirmation. In that case I must ask you to use another phone to contact my collegues from the business customer service. You can reach them on +316-24001200 today until 18:00. I wish I could help you myself, but I can’t help with business subscriptions. Please let me know if you talked to my colleagus!
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