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Hello,

I had an outstanding payment from the past two months, which lead to my SIM being blocked a few days ago. I paid it fully yesterday afternoon but my SIM is still blocked. I have tried turning my phone on and off and removing the SIM card, but nothing helps. I also can’t call Odido because I don’t have signal since the SIM is blocked - what can I do to get it unblocked?

PS - maybe it helps to know that I’m currently in England but usually live in the Netherlands. I had perfect signal when I arrived but nothing since the block. 

Did you pay via ideal in the app or via manual transfer? The last proces takes a few days.

Hello ​@BethM26, welcome to our Community, let's look at a solution together! Had you paid via the iDeal button in your My Odido account? Then your payment will be processed immediately and the blockage will be removed automatically within an hour. 

Did you manually transfer the amount to our bank account number? Then it takes about 3 business days before the amount is linked and processed in your account. Once that is done, the blockage will be removed. 

Have you succeeded in the meantime? If not, I would be happy to check with you to make sure everything is set up correctly. However, I see that the zip code + house number from your profile does not match what is listed under your number in our system. Can you please provide the correct zip code + house number in your profile? Then I can check with you!

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