Hello Odido Community / Support team,
I am currently in Turkey and facing a critical issue with my mobile service. My phone cannot connect to any local network here.
I am subscribed to the Unlimited Snelst plan , which is active from 11 May 2026 to 10 June 2026.
Here are the troubleshooting steps I have already tried (with no success):
Switched between automatic and manual network selection (tried connecting to all available Turkish operators: Turkcell, Vodafone, Türk Telekom).
Performed a network settings reset on my phone.
Tested the SIM card in a completely different smartphone.
Despite all these attempts, the phone shows "No Service" or fails to register on any local network. It seems like roaming might be blocked or not provisioned correctly on my account for international use outside the EU.
Could a moderator or support agent please check my account status and ensure that international roaming is fully activated for my number?
Thank you for your assistance.
Roaming Issue in Turkey
Beste antwoord door Fouad2026
Hi Marciano
Today it worked
Maybe it is something in the local network
Now it is working fine
Thank you for your efforts
+15- Odido Superuser
Hello
Is roaming turned on?
Do you have a betalingsregeling? That causes a barring for use outside NL.
Hello Waqqas
Yes roaming is on
No I don't have betalingsregeling
The SIM is not connecting to the network at all
+10Hi Fouad!
How nice that you’re in Turkey. Of course you want to stay reachable abroad as well. Great that you’ve already checked a few things yourself and together with
I’ve just sent you a private message to verify your details. Once the verification is completed, we’ll continue in this topic. We do this so that there’s always a colleague available to help you. I’m looking forward to your private message!
+10Thanks for the information! I’ve sent you a verification code by email. Could you share the code with me here?
(The verification code is a one-time code that we send to your registered phone number or email address as a final check. No one can do anything with this code; it’s only to protect your details and subscription. We ask you to share the code in the topic so any moderator can see the verification is complete. That way your topic stays active and a colleague can help you quickly, even if I’m not available.)
+9Hi Fouad, I hope you're enjoying your stay in Turkey! Thanks for the code. I've looked into your account and I don't see any barrings on roaming. So, it should work and I don't understand why it's not working. I've forwarded a case to my technical colleagues: 82579965. Do you have the following information for me? I can add this to the case and it will help my colleagues during their investigation:
- In which city are you?
- Which phone and model are you using?
Hi Marciano
Today it worked
Maybe it is something in the local network
Now it is working fine
Thank you for your efforts
+9Good morning Fouad, I'm happy to hear that it works now! That is definitely possible. You're very welcome and thank you for letting me know. I hope you have a great time in Turkey!
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