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No Sim Service Abroad

  • May 9, 2025
  • 4 reacties
  • 125 Bekeken
N

Hi Odido Team,

I'm a new client and have been using your services in the NL for a couple of weeks - everything worked perfectly. 

Now I am in Copenhagen, Denmark, and my SIM card is not connecting to any network which means I cannot use data, calls or SMS.. I've tried to access my Odido account but that doesn't work because of the 2-factor verification. I've also tried to reach the service but that doesn't work either because I cannot call them.. 

I've also tried to turn off my phone and turn it on again and select network provider but nothing has helped so far. 

I've been paying my bills and I thought everything was in perfect order but now this - not sure what to do and I would really appreciate your help. I need my data here as I'm on a work trip and I'm on the move a lot. 

Thanks for your help.

 Best,

Noah

 

Beste antwoord door Marciano van Odido

Hi Noah, welcome to Odido. I'm happy that you choose us as your mobile provider! I hope you had a great weekend. I’m happy to clarify this situation and fix it for you right away. When a new subscription starts, there is an automatic barring on international roaming, within the first few months. This is to protect you from unintentional extra costs abroad. I removed the barring for you. You can now (manually) connect to 1 of these networks in Denmark: Nuuday, Telenor Denmark and Telia Denmark. If it doesn't work right away, please restart your phone and you should be connected again. Please let me know if it worked for you! 😊

4 reacties

N
  • Noah2025
  • Auteur
  • heeft eerste post geplaatst
  • May 9, 2025

​@Hajar van Odido can you help me please?

Marciano van Odido
Moderator
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Hi Noah, welcome to Odido. I'm happy that you choose us as your mobile provider! I hope you had a great weekend. I’m happy to clarify this situation and fix it for you right away. When a new subscription starts, there is an automatic barring on international roaming, within the first few months. This is to protect you from unintentional extra costs abroad. I removed the barring for you. You can now (manually) connect to 1 of these networks in Denmark: Nuuday, Telenor Denmark and Telia Denmark. If it doesn't work right away, please restart your phone and you should be connected again. Please let me know if it worked for you! 😊

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base
E
  • ekilic
  • is een Top Poster
  • September 16, 2025

I don’t have a service abroad either. I already checked if there is any blockage in the Odido app, but I did not see any blockage. Can you please help me with this?

Pharwin van Odido
Forum|alt.badge.img+9

Hello ​@ekilic we're happy to help you with this. However, please refrain from posting multiple comments or opening multiple topics on the same subject. This is also stated in our house rules. This helps us keep things organized and allows us to provide everyone with the best possible assistance.

I see that you have already created your own topic on this subject. A colleague or I will get back to you as soon as possible with more clarity!

Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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