No service in Spain

Hello @AndreaGordillo 

Do you have an open invoice or a betalingsregeling? Because of this there could be a barring on use outside NL.

You can also try your simcard in another phone, maybe it works than.

No that I know of, everything was working well in NL and it was just when I arruve in Spain that it stop working. I read in another comment it was related to the "barring on international roaming" but I dont know how to request it as I cant even log in into my Odido account because of the sms verification code.. 

Good morning Andrea, welcome to our Community and Spain sounds amazing right now. I hope you're having a good time. I've looked into your account and I do see a payment arrangement (betalingsregeling). I've removed the barring for international roaming for you. It's about the number **37, correct? In Spain you can connect to the networks Orange, Movistar and Xfera (Yoigo). Please let me know if everything works for you again! 

@AndreaGordillo Nice that it works now! On behalf of my colleague Marciano: no thanks and you're welcome! If you have any other questions, feel free to let us know. We wish you lots of fun in Spain! 😄

Hi Marciano, I think I have same problem and I can’t call CC as no service, could you help me as well please? Thanks

Hi @Daria314, yes absolutely - I'm here to help! I see that there was a barring on international roaming. I removed it for you. You should be able to connect to a network now. If it doesn't happen automatically, please check this page to see all available networks for the country that you're in, and you can manually connect to a network: Tarieven en dekking in het buitenland | Odido. I'd love to hear if it works for you! 😄

Thank you it worked, however I am now in Germany(driving to Poland) and have same issue again, could you please help

Hello @Daria314 have you checked the above page with which providers you can connect? You don't have an open invoice right?

Hello Marciano, I don’t have any open invoices and it doesn’t work unfortunately

Hi Daria, I hope you're enjoying your trip. I've looked into your account and I see that the barring on international roaming was back. Not sure why, maybe it automatically turns back on after switching countries. I've removed the barring, so you should be able to (manually) connect to a network again. In Germany you can connect to Telefonica, Telekom and Vodafone. In Poland you can connect to Polkomtel and T-Mobile. Please let me know if it works again!

Thanks, it worked

@Daria314 nice that it worked! On behalf of my colleague Marciano: no thanks and you're welcome! If there is anything else we can do for you from this side, feel free to let us know. For now, I wish you a great vacation! 

Hello, I have the same problem. I am in Spain and I can’t connect to any network. I also can’t log in to the app since I can’t receive sms messages. Could you help? 

Hi ​@samk01 ,

Do you have a payment arrangement? Than roaming in blocked as part of the arrangement.  Once you have paid all outstanding balance, all barrings will be removed. 

Hello ​@samk01 

Also fill in all the privé fields in your community profile so a moderator can check your subscription straight away.

Hello ​@samk01, of course you want to stay reachable abroad as well. Here are a few helpful tips:

• Restart your phone as soon as you arrive abroad. This allows your phone to reconnect to the local network.

• Turn roaming on. Check whether roaming or data roaming is enabled on your phone. Without this, the mobile network will not work.

• Turn off automatic network selection and manually choose a different network.

Did this not work for you? If so, could you please complete and check your profile? I see that the 06 number in your profile is not known to us yet. Feel free to let us know!

Ik heb hetzelfde probleem (ik heb ook een betalingsregeling), maar dan in Frankrijk. En als ik met de chatbot praat, staat er dat er geen blokkades zijn 

Hallo ​@tisha 

Tijdens een betalingsregeling krijg je een blokkade voor gebruik buiten NL, vul alle privé velden in je community profiel in zodat een moderator kan kijken of deze blokkade kan worden opgeheven voor je.

Hi ​@tisha, Wat ontzettend tof dat je in Frankrijk bent, natuurlijk wil je daar ook goed bereikbaar zijn. Super dat je je gegevens hebt toegevoegd, ik ben meteen voor je aan de slag gegaan. De blokkade heb ik voor je verwijderd. In het buitenland kan het wel tot maximaal 48 uur duren voordat je weer gebruik kan maken van je data na het verwijderen van een blokkade, maar in de meeste gevallen is dit direct! Start je daarom je telefoon opnieuw op? Laat je mij ook weten of je weer online bent?