Hey, I travelled to Germany and Turkey but I had so signal in both of these countries. I tried to choose the provider myself but it doesn’t work. Can someone please help me?
Bladzijde 1 / 1
Hi Warburg,
I found this on the T-Mobile website in Dutch.
Can you try the settings mentioned on the page?
https://www.t-mobile.nl/klantenservice/mobiel/veelgestelde-vragen/hoe-kan-ik-internet-instellen-op-mijn-mobiele-telefoon-wat-is-bijvoorbeeld-het-apn-van-t-mobile/000216970
You can also try “Toestel hulp” also in Dutch ..
https://www.t-mobile.nl/toestelhulp
Hello
On this page you can see with which operator you can connect in those countries.
Also do you have no open invoices? When you are a new customer then you will have a barring on use outside NL, after 2 months the barring will be removed.
I am a customer for more than 4 months. I have made payment arrengement with one invoice because I had unexpectedly high invoice due to my calls. I have tried but none of them works. I also checked with online chat and it stated that I have no barring at all.
If you have a betalingsregeling then you will have a barring on use outside NL, calling to service numbers and use of paid sms services until everything is paid. Also see this page.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.