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Beantwoord

no service

I tried all the steps nothing works and i cant call customer service. I dont have service at all. Can someone help me 

Beste antwoord door Manouk van Odido

Hi ​@TashFernandes , naturally you want to stay connected wherever you are, and that’s an absolute must. I’d be happy to help you with this!

Have you tried switching your phone off and on again? This will allow your SIM card to reconnect to the network, and often that’s all it takes to sort the issue. It’s important to make sure that data roaming is enabled on your phone. Is it turned on?

You can also set up your network manually, as ​@eric suggests. In every country, we have several providers you can connect to; in the UK, these are:

  • 3 United Kingdom
  • EE Limited
  • JT
  • Manx Telecom
  • Sure Guernsey
  • Virgin Media O2
  • Vodafone United Kingdom

Would you mind testing this for me? If this doesn’t work, could you let me know what you can see on your screen? I’ve also sent you a private message to verify your details. If the steps above don’t work, I’d like to take a look with you to get you back online. Once verification is complete, I or one of my colleagues will assist you further in this thread!

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    4 reacties

    eric
    Super User
    Forum|alt.badge.img+14
    • ericSuper User
    • Odido Superuser
    • June 9, 2026

    hi ​@TashFernandes ,

    So this is about a mobile subscription? Is this a new subscription, are you abroad? What happens when you search manualy for a network and select one? Do you have a payment plan?

    Welkom bij de klant-helpt-klant Community van Odido.
    • TashFernandes
    • Auteur
    • heeft eerste post geplaatst
    • June 9, 2026

    Het is mijn mobiele abbonement. Een netwerk selecteren werkt niet. Ik ben in de UK. Payment plan is niet van toepassing omdat alles het hier gewoon zou moeten doen

    • TashFernandes
    • Auteur
    • heeft eerste post geplaatst
    • June 10, 2026

    Can u please help

    Manouk van Odido
    Moderator
    Forum|alt.badge.img+4

    Hi ​@TashFernandes , naturally you want to stay connected wherever you are, and that’s an absolute must. I’d be happy to help you with this!

    Have you tried switching your phone off and on again? This will allow your SIM card to reconnect to the network, and often that’s all it takes to sort the issue. It’s important to make sure that data roaming is enabled on your phone. Is it turned on?

    You can also set up your network manually, as ​@eric suggests. In every country, we have several providers you can connect to; in the UK, these are:

    • 3 United Kingdom
    • EE Limited
    • JT
    • Manx Telecom
    • Sure Guernsey
    • Virgin Media O2
    • Vodafone United Kingdom

    Would you mind testing this for me? If this doesn’t work, could you let me know what you can see on your screen? I’ve also sent you a private message to verify your details. If the steps above don’t work, I’d like to take a look with you to get you back online. Once verification is complete, I or one of my colleagues will assist you further in this thread!

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