I am abroad and I cannot receive and make calls, messages, I cannot have internet nothing. I cannot reach any person except Izzi chat but it is not helpful also. Please, check what is wrong I am helpless since two days.
Beantwoord
No network
Beste antwoord door Marciano van Odido
Hi Anaa, according to your Mijn Odido you're in Poland. Is that correct? I don't see a payment plan or barring on international roaming. Please try the following:
- Turn Automatic Network selection off. And see if you can manually connect to one of these networks: Oranje Poland, Plus, PLAY or T-Mobile Poland
- If this doesn't work, you can reset your network settings, and try step 1 again
I hope this solves it. If not, please fill in your profile with the correct zip code, house number and the last 4 digits of your IBAN, and we can look into it for you! 😄
+14- Odido Superuser
Hi
this is a customer helps customer forum, not a chat with the customer care department. If you need direct help, you can call (with another phone) to : +316-24001200.
Normal reasons for no roaming are a payment plan for a high invoice or a brand new customer without having paid 2 invoices.
+9Hi Anaa, according to your Mijn Odido you're in Poland. Is that correct? I don't see a payment plan or barring on international roaming. Please try the following:
- Turn Automatic Network selection off. And see if you can manually connect to one of these networks: Oranje Poland, Plus, PLAY or T-Mobile Poland
- If this doesn't work, you can reset your network settings, and try step 1 again
I hope this solves it. If not, please fill in your profile with the correct zip code, house number and the last 4 digits of your IBAN, and we can look into it for you! 😄
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.