Hello,

I purchased a mobile subscription and asked for number transfer.

Today was the day of the transfer (got a text yesterday from Odido confirming). Today I swapped the new sim card but there is no connection. My previous sim card (from other provider) doesn’t work already.

Tried to create an account online, but can’t since when I try to add my subscription, I should get a text with a confirmation number, which I don’t get since no sim card is working.

What can I do?