Hi, I have a monthly subscription that covers also internet access in foreign countries incl DE.
i am currently there and unfortunately my eSIM does not connect to a network. I suspect that there is a blockage or it hasn’t been activated by Odido yet, as I have tried all the other tips given here in the community.
could someone from the Odido team please check?
thank you
Beste antwoord door Waqqas
Hello
Make sure both mobile data and roaming are enabled.
Have you tried to manually select another networkprovider?
If you didn't activate a blokkade yourself in your Odido account than you could have a blokkade because of an open invoice or betalingsregeling?
+15Hello
Make sure both mobile data and roaming are enabled.
Have you tried to manually select another networkprovider?
If you didn't activate a blokkade yourself in your Odido account than you could have a blokkade because of an open invoice or betalingsregeling?
+9Good morning GabNl, I hope you had a good weekend and that you're enjoying your time in Germany! I completely understand that you need to be connected while abroad, and I'm happy to help you get back online. I looked into your account right away and I indeed see a barring on international roaming. I see that this is a business subscription, so please fill in the following information from your business/telekom manager in your profile: zip code, house number, date of birth and the last 4 digits of the IBAN. Only then can I remove these barrings. If you don't have the correct information, please contact my colleagues from business customer service. In that case they can help you.
I look forward to your reply! 😊
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