Hi, I have a monthly subscription that covers also internet access in foreign countries incl DE.
i am currently there and unfortunately my eSIM does not connect to a network. I suspect that there is a blockage or it hasn’t been activated by Odido yet, as I have tried all the other tips given here in the community.
could someone from the Odido team please check?
thank you
Beste antwoord door Marciano van Odido
Good morning GabNl, I hope you had a good weekend and that you're enjoying your time in Germany! I completely understand that you need to be connected while abroad, and I'm happy to help you get back online. I looked into your account right away and I indeed see a barring on international roaming. I see that this is a business subscription, so please fill in the following information from your business/telekom manager in your profile: zip code, house number, date of birth and the last 4 digits of the IBAN. Only then can I remove these barrings. If you don't have the correct information, please contact my colleagues from business customer service. In that case they can help you.
I look forward to your reply! 😊
+15Hello
Make sure both mobile data and roaming are enabled.
Have you tried to manually select another networkprovider?
If you didn't activate a blokkade yourself in your Odido account than you could have a blokkade because of an open invoice or betalingsregeling?
+9Good morning GabNl, I hope you had a good weekend and that you're enjoying your time in Germany! I completely understand that you need to be connected while abroad, and I'm happy to help you get back online. I looked into your account right away and I indeed see a barring on international roaming. I see that this is a business subscription, so please fill in the following information from your business/telekom manager in your profile: zip code, house number, date of birth and the last 4 digits of the IBAN. Only then can I remove these barrings. If you don't have the correct information, please contact my colleagues from business customer service. In that case they can help you.
I look forward to your reply! 😊
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