Hi... I've a s23 5G, live in Eindhoven - Gestel area... And since the transition from t-mobile to odido my mobile data (4g/4g+/5g) is really bad. I can't make a video call (WhatsApp for instance).. It is impossible to talk...
And before the transition, I would do it all the time... Something I realized is that in speedtest from ookla, the download and upload responsiveness are quite high. Is that normal?
+15
Hello
Looking at the download speed and upload speed there shouldn't be any problems but you packet loss is 2.0% which can be the issue.
I have an Odido unlimited basis subscription and all is working well. Does internet improve when you are somewhere else in NL?
Not really... It doesn't matter where I am and if it is 4 or 5g... But before the transition, I have never had these issues... Not sure about what has changed...
+15
Could you maybe test your simcard in another phone? A new Odido simcard can also be tried, you can order 1 via your Odido account.
Hi.. Tried buying a new sim card, issue is still there. I can't have a video call using 5G or 4G+...still ser 10+ % of packet loss…
Anything else I could try?
+7
Hello
To rule out some things, I would like to ask you to check some things in your phone. Could you check if the software of your phone is up to date? In addition, you can also reset your phone's network settings. On an Android device, you do this in the following way: Settings > General Administration. Then choose Reset and then Reset network settings. If you have an iPhone, you do it this way: 'Settings' > 'General' > 'Transfer or reset [device]' > 'Reset' > 'Restore network settings'.
I'd love to hear if this works!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
