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Today I had to activate. my new plan with my old tele-2 sim card but many months have passed since I started the process and today I did not find the new sim card, is there any possibility of making a new sim card to be able to activate my phone, now I have no signal so I can't log into my account either.

I would like to have a new sim since I was doing number portability.

Hi @franramirezfer 

You can order a new sim card on Mijn Odido. You can choose a physical sim card or an eSIM. 

If you need more help, let us know.

Hi! Thank you for answering, but I can’t log in on my odido because I can’t received sms. 

Hi @franramirezfer 

Would you like a physical sim card or an eSim? You can send me a private message with your 06-number, name, birth-date, address, last 4 numbers of your IBAN and I will order a new sim card for you. 

Goedemorgen i lost my phone and i want blokkeren the card and orden a New card, can you help me please.

Good morning @Bilal 98, welcome to the Community. Sorry to hear about your phone. I suspensed your sim card, so please don't worry about it. If you need help ordering a new one, please let me know. The fastest way to get a new sim card is in our shop. Please let me know! 😄

Thanks, yes i need New card 

Hi @Bilal 98, please send me a private message with your 06-number, date of birth, zip code + house number and the last 4 digits of your IBAN. Once I receive this, I'm happy to order a new sim card for you. Please note that the costs for a new sim card are € 10, and you will see this on your next invoice. It will take about 3 days before you receive the new sim card on your home address. I look forward to your message!

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