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I am currently in the US and I have no Odido mobile network

  • 27 oktober 2024
  • 3 reacties
  • 170 Bekeken
S
  • shurooq
  • heeft eerste post geplaatst
  • 1 reactie

I am currently in the US and no longer have access to my Odido mobile network. I need my SIM to work as it's essential for logging in everywhere. I've tried everything possible: enabled roaming, manually selected a network, and restarted the device multiple times.

I am unable to reach customer service as it’s the weekend for chat, and for some reason, I can’t complete a call with client service—the automated system does not recognize my selections.

I've read about similar issues in the community, and it seems there might be a problem called "roaming block." This could be the issue.
Can anyone please help? I need this fixed urgently and would also like to switch to an eSIM.

Beste antwoord door shurooq

Marciano van Odido schreef:

Hi Shurooq, welcome to our Community! I hope you're enjoying the US. I've looked into your account and there was indeed a barring on International Roaming. I removed it for you. Please let me know if you're able to connect to a network in the US. I also see a barring on international calls on your own request. Would you like me to remove this one as well? Let me know, and I'm happy to help you further! 😊

 

THANK YOU SO MUCH!!!! It is working.
I appreciate you, Marciano!

Bekijk origineel

    3 reacties

    Marciano van Odido
    Moderator
    Forum|alt.badge.img+9

    Hi Shurooq, welcome to our Community! I hope you're enjoying the US. I've looked into your account and there was indeed a barring on International Roaming. I removed it for you. Please let me know if you're able to connect to a network in the US. I also see a barring on international calls on your own request. Would you like me to remove this one as well? Let me know, and I'm happy to help you further! 😊

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
    S
    1 persoon vindt dit leuk
    • S
      shurooq
    S
    • shurooq
    • Auteur
    • heeft eerste post geplaatst
    • 1 reactie
    • Antwoord
    • 28 oktober 2024
    Marciano van Odido schreef:

    Hi Shurooq, welcome to our Community! I hope you're enjoying the US. I've looked into your account and there was indeed a barring on International Roaming. I removed it for you. Please let me know if you're able to connect to a network in the US. I also see a barring on international calls on your own request. Would you like me to remove this one as well? Let me know, and I'm happy to help you further! 😊

     

    THANK YOU SO MUCH!!!! It is working.
    I appreciate you, Marciano!

    Marciano van Odido
    1 persoon vindt dit leuk
    • Marciano van Odido
      Marciano van Odido
    Marciano van Odido
    Moderator
    Forum|alt.badge.img+9

    Good morning Shurooq, I'm so happy to hear that it's working. Thank you for letting me know, and you're very welcome! If you have any questions in the future, please start a new topic. The Community is here for you. For now, I wish you a great day and an amazing time in the US! 🙌🏻

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
    S
    1 persoon vindt dit leuk
    • S
      shurooq

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