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Geen service verbinding in buitenland (China)

  • March 31, 2026
  • 4 reacties
  • 96 Bekeken

Hello, 

We have a Odido mobile number which is only eSim. Now we are in China traveling and this eSim can’t connect to any local provider so we couldn’t receive SMS or answer/call from this number.

We have tried suggestions which were found on this forum but none works. Because no service binding we can neither log into our account to check if any abnormal status with this number because of 2-step verification.

The mobile phone is iPhone 15 pro.

Thanks for your help!

Beste antwoord door Cheyenne van Odido

Hi ​@ericwang65294, thank you for starting this topic. I understand that you tried some steps to make this work, without success. That is why I would love to come in contact with you. Due to recent events, it is no longer possible to assist you with this matter in detail. To help you with your question, I would like to ask you to contact us by phone at 0800-0092 or via our social channels: Facebook (https://www.facebook.com/OdidoNederland), Instagram (https://www.instagram.com/odidonederland), or X (https://x.com/odidonederland). On our Community, we can only provide general information. We apologize for the inconvenience! If you contact us via our social media channels, I advise you to include a link to this topic in your message. My colleagues will then assist you as soon as possible!

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4 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • March 31, 2026

Hello ​@ericwang65294 

Are roaming and mobile data turned on?

Do you have a betalingsregeling perhaps?

Welkom op de Odido community!
Cheyenne van Odido
Moderator
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Hi ​@ericwang65294, thank you for starting this topic. I understand that you tried some steps to make this work, without success. That is why I would love to come in contact with you. Due to recent events, it is no longer possible to assist you with this matter in detail. To help you with your question, I would like to ask you to contact us by phone at 0800-0092 or via our social channels: Facebook (https://www.facebook.com/OdidoNederland), Instagram (https://www.instagram.com/odidonederland), or X (https://x.com/odidonederland). On our Community, we can only provide general information. We apologize for the inconvenience! If you contact us via our social media channels, I advise you to include a link to this topic in your message. My colleagues will then assist you as soon as possible!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
  • ericwang65294
  • Auteur
  • heeft eerste post geplaatst
  • April 1, 2026

Hello ​@ericwang65294 

Are roaming and mobile data turned on?

Do you have a betalingsregeling perhaps?

Thanks for your reply. Yes, we tried turn on roaming and mobile data, no success. No betalingsregeling was set by us.

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • April 1, 2026

​@ericwang65294 

See the above message, they can check whether there is an active barring.

Welkom op de Odido community!
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