Hello, unfortunately it’s still not working. Shows zero reception

@inoculum88 Had you restarted your device before? Also, is your Roaming on? What you can also do is manually connect to a network of another provider in the country where you are. In your account, I see that you are currently in Iceland. You can manually select a network through your device's settings. On my device (Android) you can do this at settings > mobile networks > network operators. 

To rule out some things, I would like to ask you to check a few things in your phone. Could you check if the software of your phone is up to date? In addition, you can also reset your phone's network settings. On an Android device, you do this in the following way: Settings > General Administration. Then choose Reset and then Reset network settings. If you have an iPhone, you do it this way: 'Settings' > 'General' > 'Transfer or reset [device]' > 'Reset' > 'Restore network settings'.

I'd love to hear if it works then! 

Hi Pharwin, unfortunately it’s still not working. Just stuck in “Activating...” mode.

Hi Inoculum, thank you for trying! I've looked into your account and I see that the eSIM is still ready to activate. Which is good, my colleagues can do this for you. Because of strict rules I'm not allowed to do this. So, I've sent you an e-mail with steps to mail us back with a copy of your ID. Please follow these steps carefully, and then my colleagues will do their best to activate your eSIM within 4 hours. Please let me know if you've received my e-mail and were able to mail a copy of your ID! 😄

Hi, thanks, I’ve sent the email with my ID

Hello, I think I am having a similar issue. I have an odido contract, I tried to activate it from abroad London, but it is stuck in activating. The odd thing is that I know my plan gives me coverage in the UK, so I am not sure why I cant access it!

Hello ​@Luis Garcia Fuentes, how nice that you are in London, do you have a great time there? I understand very well that you want your new sim card activated, let's look at a solution together! You are not supposed to activate your SIM card abroad, which is why the activation also sticks. We always recommend activating a SIM card on our own Dutch network, then we can guarantee successful activation. You can always choose from 2 options when activating your new SIM card: 

- Via SMS verification to the old sim card. 
- Or via iDIN (bank verification).

Could you possibly try the second option to see if that works? If not, I recommend you visit one of our stores when you're back in the Netherlands. There my colleagues can help you directly with activating your new SIM card. Don't forget to bring a valid ID so my colleagues can verify that you are the right person. For now, I recommend that you buy a local SIM card so at least you can still be reached. 

Will that work? If you have any other questions, feel free to ask!