Ever since T mobile became odido my data abroad does not work, sometimes not in EEA, not in EU, definitely not anywhere else. I called three times in 2023 and the problem was not lost. I called in late November - the problem was not lost but I was told that a new sim card will be sent and with the new (odido instead of t-mobile) card, it will work. the card never came. I called again in December and was told that nobody had registered my calls and the sim to be sent. They told me they will send a sim card this time, but it was too late to have it for my Christmas vacation abroad.
Now, in January 2024 I went abroad and data only worked selectively and at times. When calling the customer service I was told that they have no answer, and that if I want to change companies I still have to pay the rest of my annual contract. The contract states I will have data abroad, which I don’t. So, if I’m not getting the service, why should I pay? mind you, if Odido changed the terms of teh contract, this should have been clearly stated when they took over the T-mobile customers. Guess what? It was not.
I was also today told that the previous interactions I had with the customer service were not registered in the system. Despite clearly asking for a reference number or written confirmation every time I called, I never got it. I asked for an email address to contact and have something to prove that I’m trying to solve this, I never got it. And I was put on hold for 15 minutes today, to top it all off.
I had no intention of changing companies, but this total lack of respect to the customer and the inability to do what you say you do is mind blowing
