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Betalingsregeling, geen data / bellen in buitenland?

  • October 19, 2025
  • 3 reacties
  • 47 Bekeken

Hello,

Long time customer of Odido mobile, and since recently glasvezel home internet.  

Currently on a betalingsregeling, and caught up to my achterstand in paralle to that. 

I am traveling with my 3 year old son to see my parents in Hamburg this coming wednesday, for 6 days, and realized that I am not able to call / internet, unless I have wifi (ICE), as I am by train, and was wondering if a blokkade could be temporarily lifted? 

Quite critical to be reachable, in case something comes up, en route, and also while traveling in general, from 22nd of October to the 27th at the very least. 


Started a new job last week, so havent had regular income for 6 months, hence not being able to pay off the betalingsregeling right away, so I am temporarily stuck haha. 

 

 

Thx,

Anton

October 20, 2025

Hi Anton, great to see that you've been with us for so long and that you've also chosen us for Glasvezel! Also, congratulations on the new job and I hope your're enjoying your travels with your son and parents. I indeed see a barring on Roaming. Please add the last 4 digits of your IBAN to your profile and let me know when you've done this. Then I can remove this barring, so you will be connected again! 😊

    3 reacties

    Marciano van Odido
    Moderator
    Forum|alt.badge.img+9

    Hi Anton, great to see that you've been with us for so long and that you've also chosen us for Glasvezel! Also, congratulations on the new job and I hope your're enjoying your travels with your son and parents. I indeed see a barring on Roaming. Please add the last 4 digits of your IBAN to your profile and let me know when you've done this. Then I can remove this barring, so you will be connected again! 😊

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base
      • amustb
      • Auteur
      • is een nieuwe Poster
      • October 21, 2025

      Hi Anton, great to see that you've been with us for so long and that you've also chosen us for Glasvezel! Also, congratulations on the new job and I hope your're enjoying your travels with your son and parents. I indeed see a barring on Roaming. Please add the last 4 digits of your IBAN to your profile and let me know when you've done this. Then I can remove this barring, so you will be connected again! 😊

      Ah amazing!  I updated my profile with the 4 digits of my IBAN, much appreciated :) 

      Marciano van Odido
      Moderator
      Forum|alt.badge.img+9

      Hi amustb, thanks for updating your profile. I'm happy that you replied before the end of my work day! I've removed the barring for you. If I'm not mistaking, you're in Germany. You should be able to connect to one of the available networks there: Telefonica, Telekom and Vodafone. 

      Please note; there are a few barrings that I'm not allowed to remove. Once the payment settlement has been completed, you can contact me again to remove the following barrings:

      • Barring for international calls - service numbers
      • Third party payments - paid content services
      • Third party payments - App store payments via Odido invoice
      • Third party payments - Online payments third party apps via Odido invoice

      Please let me know if you're able to connect to a network and if you're connected again! 

      Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base
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