I am traveling in the US and I received a message from Odido that my account roaming is blocked. I purchased Internet Op Reis package but I can't use it. I can't call customer service either since my sim is not working here. What can I do to remove the block?
Beantwoord
Account roaming blocked abroad
Beste antwoord door Pharwin van Odido
Hi
Can you check if the APN name of your network is set correctly? It should say internet.mobile there. If it says something else, this can also cause problems with your internet. You can check this through your device settings. On an Android, you can do this at settings > connections > mobile network > access point names. With an iPhone: 'settings'. Click on 'Mobile network', then choose 'Mobile data options' and finally open 'Mobile data network'.
It could also be due to your device or SIM card. Indeed, with your subscription, I see that you have an old Mobile subscription. You can test this by performing a cross test with your SIM card. Put your SIM card in another device to see if the problem still occurs. This way you can find out whether it's your SIM card or your phone.
What you can do in the meantime is simply buy a local SIM card from a phone store in America. That way you'll still be reachable and able to use the Internet.
I look forward to hearing from you!
+8Good afternoon
Have you already rebooted your phone? Often this will help, because your phone will reconnect to the mast in your area.
To rule out some things, I would like to ask you to check some things in your phone. Could you check if the software of your phone is up to date? In addition, you can also reset your phone's network settings. On an Android device you do this in the following way: Settings > General Administration. Then choose Reset and then Reset network settings. If you have an iPhone then do this as follows: 'Settings' > 'General' > 'Transfer or reset [device]' > 'Reset' > 'Restore network settings'. Keep in mind that connected devices, need to be reconnected.
I would like to check if the blockage has been removed in the meantime and if everything is set correctly from our side. However, I am still missing the last 4 digits of your bank account number. Can you enter them in your profile? Then I can check it with you right away!
Hi Pharwin, thank you for your answer. I did reboot my phone and reset the network settings, that did not help. I think my problem might be from outdated software, my phone is almost 7 years old and it is no longer able to update to the newest Android software. I'm planning to get a new one but not while I'm in the US, is there anything I can do in such a case? Another theory of mine is that I have an old T-mobile sim card, not sure if that may be the cause. Anyways, I would appreciate you checking for any other blockage, I added the last four digits of my IBAN to my profile. Thanks!
+8Hi
Can you check if the APN name of your network is set correctly? It should say internet.mobile there. If it says something else, this can also cause problems with your internet. You can check this through your device settings. On an Android, you can do this at settings > connections > mobile network > access point names. With an iPhone: 'settings'. Click on 'Mobile network', then choose 'Mobile data options' and finally open 'Mobile data network'.
It could also be due to your device or SIM card. Indeed, with your subscription, I see that you have an old Mobile subscription. You can test this by performing a cross test with your SIM card. Put your SIM card in another device to see if the problem still occurs. This way you can find out whether it's your SIM card or your phone.
What you can do in the meantime is simply buy a local SIM card from a phone store in America. That way you'll still be reachable and able to use the Internet.
I look forward to hearing from you!
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