Reparatie by Dynafix

You also can try to claim “ factory warranty”  at Apple direct. 

Hi Eric,
The phone is almost 2 years now and the factory warranty is over after 1 year..
I just hope to get the phone back fixed and safely asap..
 

Subject: Urgent Warranty Inquiry and Request for Resolution - Reference No: 66143462

Dear Odido Customer Support Team,

I trust this message finds you in good health and high spirits. I am writing to bring to your attention an important matter regarding a recent service related to my iPhone purchase from Odido. The service, which includes repairs, is managed by your trusted partner, DynaGroup.

Following a detailed examination of my device, I was informed by DynaGroup that it exhibited a defect. However, I was surprised to learn that this specific defect is not covered under the warranty. I kindly request your assistance in providing a comprehensive explanation as to why this particular issue is excluded from the warranty's coverage.

It is essential to emphasize that I have been meticulous in caring for my iPhone, and there are no visible signs of damage or breakage. Given the circumstances, I believe it is of utmost importance to maintain transparency and clarity regarding the terms and conditions of the warranty. This not only aids in my understanding but also upholds the trust and satisfaction of valued customers like myself.

For your reference, I have outlined the details of my iPhone:

Brand Model: Apple - iPhone 13 Pro Max 128 GB Graphite

I kindly request your assistance in providing a comprehensive explanation regarding the warranty's terms and why the specific defect in question falls outside of its coverage. Furthermore, if there exists any opportunity for a reconsideration of this decision, I would greatly appreciate your guidance on how to proceed.

My connection to Odido, and the valuable services you and your partner, DynaGroup, provide, holds great significance to me. I am genuinely invested in continuing to use your products. Addressing this matter not only ensures customer satisfaction but also reinforces my trust in your brand and its esteemed partners.

Your attention to this matter is greatly appreciated, and I eagerly await your response. I am optimistic that a resolution in alignment with the warranty's terms, as well as my commitment to maintaining my device in optimal condition, can be reached.

Thank you for your prompt attention and for ensuring that Odido's commitment to customer satisfaction remains unwavering.

Best regards,