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Beantwoord

I have a sim card but its puk locked

  • January 9, 2026
  • 6 reacties
  • 72 Bekeken

Hi! I have my sim card and I wanna use it for mobile data but I do not have the sim card packaging and also the account this sim uses. It's my dads sim card but I found it on the floor and now I wanna use it, but I cannot because I dont know the password of it. But, I have the ICCID from the back of the sim and its phone number because it was my dads old sim card.

Beste antwoord door eric

Hi ​@solar47 ,

If it is your dad's,  it is not yours... a puk code will not be given as this could harm the owner when a stolen/abused simcard is coming to life again without it's consent. 

So, your father can login into his My-odido account and when he does not have the credentials anymore, he can go to an Odido shop and with his ID can get the puk code or a new simcard.

Sims are a security matter, that is why this is so strict. 

6 reacties

Waqqas
Super User
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  • Odido Superuser
  • January 9, 2026

Hello ​@solar47 

Does your dad have an active subscription or is it a prepaid simcard?

If your dad has an active subscription, is this lost? simcard allready replaced or not? If it's replaced than you cannot use it anymore.


  • Auteur
  • is een nieuwe Poster
  • January 10, 2026

I believe it is a subscription, but i am not 100% sure because it's my father's sim card. I have put the ICCID and the phone number and also my dads name in my private profile so you can check which one it is.


eric
Super User
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  • Odido Superuser
  • Antwoord
  • January 10, 2026

Hi ​@solar47 ,

If it is your dad's,  it is not yours... a puk code will not be given as this could harm the owner when a stolen/abused simcard is coming to life again without it's consent. 

So, your father can login into his My-odido account and when he does not have the credentials anymore, he can go to an Odido shop and with his ID can get the puk code or a new simcard.

Sims are a security matter, that is why this is so strict. 


  • Auteur
  • is een nieuwe Poster
  • January 10, 2026

He literally allows me to use it, and I wanna use it for mobile data (as I metioned), not causing harm or theft.


eric
Super User
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  • Odido Superuser
  • January 10, 2026

Hi ​@solar47 

When he allows you to use it, than he need to give you the pin/puk from his account. If he can not, than he is the only one which can retrieve that via the methods I described. 


  • Auteur
  • is een nieuwe Poster
  • January 10, 2026

Ok, ill ask my dad for the puk code now