I bought a unlimited basis, on the web site it said i was going to pay 26 euros per month together with home internet. The invoice arrived and is 35 euros! What happened?
Beantwoord
Higher price than what I agreed to
Beste antwoord door Waqqas
Hello
Unlimited basis costs €26 per month for a one year deal including klantvoordeel. Can you check if you are receiving klantvoordeel benefits in your Odido account?
The address needs to be the same as the address for your home subscription.
Without klantvoordeel the price for your mobile subscription will be €33,50
+15- Odido Superuser
- Antwoord
Hello
Unlimited basis costs €26 per month for a one year deal including klantvoordeel. Can you check if you are receiving klantvoordeel benefits in your Odido account?
The address needs to be the same as the address for your home subscription.
Without klantvoordeel the price for your mobile subscription will be €33,50
+15- Odido Superuser
Than the price for mobile should be €25, can you check in your Odido account under klantvoordeel if your mobile subscription is receiving klantvoordeel?
+14- Odido Superuser
Can it be more than one month on the period you pay for? Otherwise, place the invoice without personal details.
+15- Odido Superuser
It looks like the wrong prices have been applied.
Have you filled in your klantnummer in your community profile so a moderator can have a look at this?
+15- Odido Superuser
Go to your profile on the community and click on instellingen. There you can fill it in.
+15- Odido Superuser
A moderator should reply here soon and they can have a look at it from their side.
+9Hi Rodrigo, welcome to our Community! Nice to see that you have both a mobile and Internet + TV subscription with us. I've looked into your account and order, and I see that you haven't applied for Klantvoordeel yet. Please log into Mijn Odido, scrol a little bit down and you will see a link 'Meld je nu aan voor Odido Klantvoordeel’. If you follow the steps, it will be easy for you to activate Klantvoordeel and then you will receive the extra discount. Please let me know if you were able to activate it! 😄
+15- Odido Superuser
Most of the times klantvoordeel is applied automatically, sometimes it can happen that you need to activate it yourself.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.