I am writing to inform you that I have lost my mobile phone together with the SIM card connected to my number +31612488591. I kindly request you to immediately block this SIM card. Thanks
Beantwoord
Block sim
Beste antwoord door Anouk van Odido
Hi Viktorija, I'm sorry to hear that your phone has been stolen. It's good that you're taking immediate action, so we can be sure that nothing can happen to your SIM card. I have blocked it for you right away.
You can easily order a new eSIM yourself via My Odido. Please log in for me via the website: t.co/UxmQ7TWMWc. Once you log in, a verification text message will be sent to your number. You can't receive it at the moment, but that's no problem! At the bottom of the screen, a button will appear that gives you an alternative way to log in if you cannot receive the verification text message. You can then log in with iDIN. Select this option and you will be able to log in. You can then request a new eSIM here: t.co/xqgZZv8U3u. If you still have access to the app, you can request an eSIM under ‘SIM, Device, and Smartwatch’.
If this does not work, I can set one up for you. To do this, I just need to ask you a few verification questions:
1. Do you have a phone number that you call regularly?
2. Do you have the exact amount of your last invoice?
3. Can you tell me which bundle you purchase from us? This includes your calling minutes and number of MBs.
Please let me know if there's anything else I can do to help.
+14- Odido Superuser
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+4Hi Viktorija, I'm sorry to hear that your phone has been stolen. It's good that you're taking immediate action, so we can be sure that nothing can happen to your SIM card. I have blocked it for you right away.
You can easily order a new eSIM yourself via My Odido. Please log in for me via the website: t.co/UxmQ7TWMWc. Once you log in, a verification text message will be sent to your number. You can't receive it at the moment, but that's no problem! At the bottom of the screen, a button will appear that gives you an alternative way to log in if you cannot receive the verification text message. You can then log in with iDIN. Select this option and you will be able to log in. You can then request a new eSIM here: t.co/xqgZZv8U3u. If you still have access to the app, you can request an eSIM under ‘SIM, Device, and Smartwatch’.
If this does not work, I can set one up for you. To do this, I just need to ask you a few verification questions:
1. Do you have a phone number that you call regularly?
2. Do you have the exact amount of your last invoice?
3. Can you tell me which bundle you purchase from us? This includes your calling minutes and number of MBs.
Please let me know if there's anything else I can do to help.
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