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Apple watch cellular

  • 23 June 2024
  • 7 reacties
  • 82 Bekeken

Hello I am very disappointed with Odido! Just got an Apple Watch cellular and the cellular service doesn’t work. I have installed successfully the eSIM on my phone and the Apple Watch app shows that Odido doesn’t support this service. After going to Odido shops twice, Apple Store calling apple support and Odido support nobody seems able to find the problem! The worst thing is the answer of Odido when I requested them to cancel  my contract (noted the device is already paid so nothing owed to Odido) Odido just says they can cancel the cellular and if I want to stop the contract in total I will have to pay 50 euros! The inconvenience they create is not enough for them they also ask money on top of offering bad service! Odido do better you are a joke!

7 reacties

eric
Rank
Reputatie 7
Badge +14

You probably paid a special tarif for the watch to Odido? That is why they can not just cancel the added subscription.  Of course they need to fix the connectivity. Maybe a moderator can do something.

Welkom bij de klant-helpt-klant Community van Odido.
M

I bought the watch myself from a Mac.nl odido has nothing to do with it

Pharwin van Odido
Rank
Reputatie 6
Badge +7

Hello @Mariapar, welcome to our Community! There is currently a technical issue from our side, causing our Multisim not to work and that's why you are seeing this message. Our IT team is aware of this and is doing everything they can to solve it as soon as possible. I would like to put a case through for you so they can investigate this specifically for your situation and get back to you with a solution that includes more clarity. Would you share the information below with me? 

  • What Watch do you have (with model number)? 
  • What iOS version does the iPhone have? 
  • What WatchOS version does the Watch have?
  • What does it say under Provider settings?
  • Date and Time of activation? 

When I search on your email address, I come across the number ending in ***6426, can that be correct? If you can share the above information with me, I'll put it through for you right away! 

M

I have the Apple Watch series 9 and everything is updated also apple customer service run diagnostics on both my watch and phone and they are both updated and there is nothing wrong with them. It is clearly just odido issue . So I will give you just the date of activation 22/6. 

Pharwin van Odido
Rank
Reputatie 6
Badge +7

@Mariapar I get your point. It is also definitely due to a technical issue from our side. Therefore, I would like to pass this on to our IT team for you. Can you indicate if the number is correct and also pass on which iOS version your iPhone has and also your WatchOS version? I would also like to hear what it says under provider settings and on what date + time you tried to activate the Multisim. This way, a technical specialist can very well investigate and he needs this information for that. I look forward to your response! 

M

The phone is iOS 17.5.1 and the watch 10.5.  Provider says odiado nl 58.2. I tried to activate it on the 22nd 

Pharwin van Odido
Rank
Reputatie 6
Badge +7

@Mariapar Thanks for sharing the information! I have immediately forwarded a case to our IT team (case number: 71580348). They will investigate this for you and get back to you with more clarity within 14 days! It could very well be picked up within a few days, but keep in mind that it could take up to 14 days. They will try to resolve it as soon as possible! 


If you have any other questions in the meantime, feel free to let me know! 

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