Unable to link Internet subscription to Account

Hi ​@Dav_19, let me take a look and help! 😁 Which error message do you receive? And are your trying just to add your Internet subscription in the app, or do you want to add it to the app which already has another subscription linked? For verification, I’ll send you a DM via our Moderator account to verify your information. Once verification is complete, I’ll get right to work for you. I’ll then answer your question in this topic. Thank you in advance for responding!

Great to hear ​@Cheyenne van Odido ! I replied to the DM with the required info!

Attached the the error message I receive when attempting to link the subscription. I have no other visible subscription linked in the App (that I know of).

Looking forward to hearing from you!😋

Hi ​@Dav_19 I’ve sent you a verification code by email. Could you please share the code with me here in the topic? That way, I or one of the other moderators can assist you further.

Hey ​@Nora van Odido , 8815013😊

Hi ​@Dav_19 , thank you so much. I took a look straight away and I can see why it isn’t possible. I can see that you have a second name listed on your mobile subscription, but not on your Internet and TV subscription. This is why you’re getting an error message. The data must be identical; this is why you were unable to link it.

I’ve now updated this so that the details are identical. It may take a little while to process, but could you please try linking the accounts again for me at the end of the afternoon and let me know if it worked?

Hi ​@Manouk van Odido , Unfortunately still not working (same error code).