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my odido account issue

  • January 24, 2026
  • 5 reacties
  • 54 Bekeken

Dear Team,

Can you please delete my odido account, so I can create a new one with my email address?

My email address is [XXXX] Mod edit: e-mailadres verwijderd

 

Best regards,

Koray

January 28, 2026

Hi ​@KorayTaser, thank you for the clarification! I have tried to delete your account, but because of a technical error I was not able to do so. I have immediately sent this to my colleagues from the technical department, so that this can be fixed and the account can be deleted for you. They have a processing time of 14 days and as soon as this has been fixed, you will receive an e-mail confirming this! In the meantime, if you need to have access to any information in your Mijn Odido account, please let me know. I am more than happy to help you with this! 

    5 reacties

    Nora van Odido
    Moderator
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    • Nora van Odido
    • Moderator | Internet + TV
    • January 26, 2026

    Hi ​@KorayTaser, I would love to help you to make sure that you have access to your Mijn Odido account again! For this can you please add your zip code, house number, date of birth and the last 4 digits of your bank account number to your community profile? As soon as you have done this, you can send a message in this topic. That way we can help you with this! 

    Ongevraagde privéberichten worden niet beantwoord. Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base.
    • KorayTaser
    • Auteur
    • is een nieuwe Poster
    • January 26, 2026

    Hi Nora ​@Nora van Odido ,

    Thanks for your help. I just defined the information in my profile which you've requested.

    Best regards,

    Koray

    Nora van Odido
    Moderator
    Forum|alt.badge.img+9
    • Nora van Odido
    • Moderator | Internet + TV
    • January 27, 2026

    Hi ​@KorayTaser, thank you for updating your profile! I have immediately looked into this for you and I see that there already is an account on the e-mail that you have provided us with. This account is empty, so you should be able to add your existing subscription to the account. Can you please let me know if this has worked? If you receive an error message when trying to add the subscription, please let me know what message you receive exactly. That way I can look into it for you! 

    Ongevraagde privéberichten worden niet beantwoord. Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base.
    • KorayTaser
    • Auteur
    • is een nieuwe Poster
    • January 27, 2026

    Hi Nora,

    unfortunately I cannot receive any password reset emails/SMS messages for this account. Is it possible to reset my password or please go for deletion. I can create it again.

    Nora van Odido
    Moderator
    Forum|alt.badge.img+9
    • Nora van Odido
    • Moderator | Internet + TV
    • January 28, 2026

    Hi ​@KorayTaser, thank you for the clarification! I have tried to delete your account, but because of a technical error I was not able to do so. I have immediately sent this to my colleagues from the technical department, so that this can be fixed and the account can be deleted for you. They have a processing time of 14 days and as soon as this has been fixed, you will receive an e-mail confirming this! In the meantime, if you need to have access to any information in your Mijn Odido account, please let me know. I am more than happy to help you with this! 

    Ongevraagde privéberichten worden niet beantwoord. Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base.
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