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My new subscription doesn't show


Hi,

I recently moved and also changed my old subscription to a new one in Odido. My old one was 100 bits but now it should be 1000 bits. However, I don’t see it on my subscription page, I don’t know when it is going to start the new one.

 I think it should be Internet + TV also but I don’t find any information on my odido page.

Can you help me add my new subscription?

Thanks!

June 12, 2025

Hi ​@TugceGns, welcome to our community!

I certainly want to help you with that. Could you just complete your profile for me with your date of birth, last 4 digits of your IBAN? Also, please enter your old postcode and house number. You can fill these in at: Info voor moderator, in your profile.

Give me a heads-up when you have done that? Then I will check with you! Thanks in advance.

 

3 reacties

Tommie van Odido
Moderator
Forum|alt.badge.img+13

Hi ​@TugceGns, welcome to our community!

I certainly want to help you with that. Could you just complete your profile for me with your date of birth, last 4 digits of your IBAN? Also, please enter your old postcode and house number. You can fill these in at: Info voor moderator, in your profile.

Give me a heads-up when you have done that? Then I will check with you! Thanks in advance.

 


  • Auteur
  • is een nieuwe Poster
  • June 12, 2025

Hi, I have entered the information in my profile page.


Tommie van Odido
Moderator
Forum|alt.badge.img+13

Hi ​@TugceGns, thank you for adding your information.

Your previous address was indeed still linked. I disconnected this one, however, I see that your current speed is also 100 Mbit/s. You can change that yourself to 1000 Mbit/s in Mijn Odido if you'd like! If you have any further questions, feel free to let me know.