Ever since my t-mobile account and subscriptions have been automatically transferred to Odido, I cannot couple my home and internet subscription to my mobile account.
The message “Er staat 1 abonnement voor je klaar om toe te voegen.“ is there but whenever I click on the link I get the message that „Je kan op dit moment niet toevoegen. Probeer het later nog een keer.”.
I have called the service support since last year, 2025, I think about 10 times and nobody was ever able to solve it.
Almost every time there was somebody else and each with a different solution.
The problems invoked were: my name written with small letter in one account and with capital letter in another (do not know if that is true), wrong date of birth in my home account (cannot check it since I cannot access it), etc.
The solutions were just as different. The closest I got to a solution it was when somebody asked my to send a copy of my ID to update my home account. Send it but all I got back was a call saying that I did not attached the scan of my ID, after checking my sent e-mail, the attachment was there.
Anyway, long story short after more than one year, still cannot couple my home subscription and still cannot access my home account.
I want to send back since a year some wifi repeaters that I rented for 5€ per month and cannot, etc.
My last resort would be a formal complaint to ACM ConsuWijzer.
