Hi ​@ravikg, welcome to our Community and nice that you have a new phone number. It's nice if you can log into your My Odido account, I'll be happy to look into a solution with you. Presumably your account is still linked to an old/inactive subscription. I can remove it for you and unlink everything. 

To do this, all I am missing is your date of birth and the last 4 digits of your bank account number in your profile. Can you fill those in for me? Then I can take a look with you! 

Hi ​@Pharwin van Odido I’ve filled in my date of birth and last 4 digits of my bank account number. Can you please fix it now?

Thanks

Hi ​@ravikg, thank you for filling out the details in your profile! I checked right away and indeed I saw that your account was still linked to an old/inactive subscription. Do not worry, I have immediately removed it and disconnected everything. 

Feel free to create a new account via our website and then link your subscription. Then it should work!

Will you let me know if it works? I'd love to hear from you! 

Hi ​@Pharwin van Odido thanks for the help. it worked.

​@ravikg Nice that it worked, no problem - I'm happy to help! If there is anything else I can do for you, feel free to let me know. For now, have a very nice day!