Hello I was a customer of your telecommunications services for approximately two years.
In September 2025, I moved out of the Netherlands. In the same month, I submitted a request via your website to cancel my mobile phone subscription, which had a monthly charge of EUR 20. Despite this cancellation request, the subscription fee continued to be deducted from my bank account in the following months, and this has unfortunately persisted on a monthly basis.
In the same month I lost my Odido SIM card, thus I am unable to log into MyOdido to see why my cancellation request was not processed, nor am I able to submit a new request online. I have tried calling your customer services number different times but I wasn’t able to get a call any time.
For this reason, I kindly request:
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The immediate cancellation of my subscription.
Unfortunately, since I have lost my SIM card and no longer reside in the Netherlands, I am unable to call you from my Odido number and can only resolve this issue online.
Thank you in advance for your support and assistance. I look forward to your guidance on the next steps.
