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Problem to login with two factor verification

  • 29 augustus 2022
  • 1 reactie
  • 93 Bekeken

Hello, 

I set two factors verification and unfortunately I don’t save my recovery-codes and the authentication app is gone because need to do a restore in my phone. 

 

Please, let me know the steps to enable again my account. 

 

Best regards. 

Beste antwoord door Hajar van Odido

Hi @gmunumel 

Can you send me a private message with you 06-number, name, birth-date, full address and the last 4 numbers of your IBAN? I will delete this account so you can create a new account. Looking forward to your message.

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1 reactie

Hajar van Odido
Moderator
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  • Moderator | Mobiel
  • 11665 reacties
  • Antwoord
  • 30 augustus 2022

Hi @gmunumel 

Can you send me a private message with you 06-number, name, birth-date, full address and the last 4 numbers of your IBAN? I will delete this account so you can create a new account. Looking forward to your message.


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