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Prepaid to subscription

  • November 19, 2025
  • 4 reacties
  • 31 Bekeken
  • jrojas
  • heeft eerste post geplaatst

I recently switched from Prepaid to subscription for my simcard physically on the store but now I cannot login in into my odido and add the subscription. Every time I try to log in there is an error.

Beste antwoord door Pharwin van Odido

Hi ​@jrojas Thank you for filling in your profile details! I checked immediately and see that your account is still linked to your old Prepaid connection.

I have just deleted the account and unlinked your number. The system needs about half an hour to process this. After that, feel free to create a new account via our website and link your subscription. Everything should then work fine!

Can you let me know if it worked? I look forward to hearing from you!

 

    4 reacties

    Waqqas
    Super User
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    • WaqqasSuper User
    • Odido Superuser
    • November 19, 2025

    Hello ​@jrojas 

    Was the prepaid subscription linked to your Odido account? Maybe it needs to be removed first.

    Fill in all the privé fields in your community profile so a moderator can check this for you.

    Welkom op de Odido community!
    Pharwin van Odido
    Forum|alt.badge.img+9

    Hello ​@jrojas welcome to our community! We're delighted that you've switched from Prepaid to a subscription. I completely understand that you want to be able to link your subscription in the app, so let's work together to find a solution.

    I suspect that your account is still linked to your old Prepaid connection in the background, which is why you're seeing the error message.

    Could you please add your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Then I can take a look with you right away! 

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
    • jrojas
    • Auteur
    • heeft eerste post geplaatst
    • November 23, 2025

    Hello ​@jrojas welcome to our community! We're delighted that you've switched from Prepaid to a subscription. I completely understand that you want to be able to link your subscription in the app, so let's work together to find a solution.

    I suspect that your account is still linked to your old Prepaid connection in the background, which is why you're seeing the error message.

    Could you please add your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Then I can take a look with you right away! 

    Thanks, I have now updated my information in the profile.

    Pharwin van Odido
    Forum|alt.badge.img+9

    Hi ​@jrojas Thank you for filling in your profile details! I checked immediately and see that your account is still linked to your old Prepaid connection.

    I have just deleted the account and unlinked your number. The system needs about half an hour to process this. After that, feel free to create a new account via our website and link your subscription. Everything should then work fine!

    Can you let me know if it worked? I look forward to hearing from you!

     

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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