My SIM has no service and i cannot receive a verification code due to that reason in order to login into Odido. I tried to connect to a local network, but it doesn’t let me. Could you please help me get service on my SIM?
Beantwoord
No service abroad and two step verification is unavailable
Beste antwoord door Iulia0
Good afternoon Iulia, you're very welcome and thank you for completing your profile! I've looked into your account, but I don't see any barrings. You should be able to have a network in Moldova. You do however need a bundle (Internet Op Reis-pas) to use internet there. Please try the following:
- Reset the network settings via the settings on your phone
- Then try to (manually) connect to the network Orange Moldova
- Check to see if you can SMS Prijs to 5545 to see if you have a connection
- Buy the bundle for Moldova of your preference via GB's aanvullen | Odido
Please let me know if this worked for you!
Thank you, i’ve tried it again with the Orange carrier and it worked. Could you please also advice if i can cancel my contract entirely? It expires in 2026, but i’m willing to pay the fee if necessary. How can i terminate it completely?
+9Hi Iulia, welcome to our community! Are you enjoying your time abroad? There are several reasons why you can’t have service abroad. Maybe your subscription is in the first few months of existence or there’s a payment (installment) plan. Please add your full name, 06-number, date of birth, zip code, house number and the last 4 digits of your IBAN to your profile. I’m happy to look into it for you and see if there’s any barrings that I can remove, so that you have a connection again. Please also tell me which country you’re in! 😊
Hi Iulia, welcome to our community! Are you enjoying your time abroad? There are several reasons why you can’t have service abroad. Maybe your subscription is in the first few months of existence or there’s a payment (installment) plan. Please add your full name, 06-number, date of birth, zip code, house number and the last 4 digits of your IBAN to your profile. I’m happy to look into it for you and see if there’s any barrings that I can remove, so that you have a connection again. Please also tell me which country you’re in! 😊
Thank you for a prompt response. I added the requested information to my profile. All invoices have been paid previously. I am located in Moldova
+9Good afternoon Iulia, you're very welcome and thank you for completing your profile! I've looked into your account, but I don't see any barrings. You should be able to have a network in Moldova. You do however need a bundle (Internet Op Reis-pas) to use internet there. Please try the following:
- Reset the network settings via the settings on your phone
- Then try to (manually) connect to the network Orange Moldova
- Check to see if you can SMS Prijs to 5545 to see if you have a connection
- Buy the bundle for Moldova of your preference via GB's aanvullen | Odido
Please let me know if this worked for you!
Good afternoon Iulia, you're very welcome and thank you for completing your profile! I've looked into your account, but I don't see any barrings. You should be able to have a network in Moldova. You do however need a bundle (Internet Op Reis-pas) to use internet there. Please try the following:
- Reset the network settings via the settings on your phone
- Then try to (manually) connect to the network Orange Moldova
- Check to see if you can SMS Prijs to 5545 to see if you have a connection
- Buy the bundle for Moldova of your preference via GB's aanvullen | Odido
Please let me know if this worked for you!
Thank you, i’ve tried it again with the Orange carrier and it worked. Could you please also advice if i can cancel my contract entirely? It expires in 2026, but i’m willing to pay the fee if necessary. How can i terminate it completely?
+9Hi Iulia, I'm happy to hear that this worked for you! I've looked into your subscription and I see that you've spoken to my colleague last Friday and that your subscription has already been cancelled. Is everything OK now? 😊
Hi Iulia, I'm happy to hear that this worked for you! I've looked into your subscription and I see that you've spoken to my colleague last Friday and that your subscription has already been cancelled. Is everything OK now? 😊
Hello. Could you please help me again? My whole contract and both numbers were fully cancelled, but i keep receiving invoices, especially don’t understand one for October. I don’t understand why i keep receiving them and what am i supposed to pay for when im not using my number, i don’t even have it anymore. Please help with this.
+9Hello
The September invoice covers the period from 09/19/25 to 10/18/25. This is because the invoice had already been issued before your cancellation was processed. Because your cancellation was processed on 09/26/25, the final invoice for November includes a recalculation of the overpaid costs. That is why you also received an invoice in November.
The overpaid costs for September were deducted from the November invoice and settled with the outstanding costs. This invoice includes the cost of canceling your subscription. This is because you were still under contract and had your subscription terminated early. When you cancel, you pay 50% of the monthly costs for the remaining months and any outstanding device credit you may have. The settlement amount is € 85,14, and € 15,00 in collection costs have also been charged because you did not pay the September invoice on time. After settlement, an amount of € 73,17 remains.
Because this invoice includes a recalculation of the overpaid costs, but the costs have not been paid because you withdrew the direct debit, the September invoice still needs to be paid, as does the final invoice for November.
I advise you to pay the amount of € 109,95 as soon as possible. You can do this via the iDeal button in your My Odido account if you still have access to it, or manually transfer the amount to our bank account number NL03 COBA 0733 959 717 in the name of Odido. Always include your customer number (which you can find on your invoice) in the description so that we can link the payment to your account and process it. It will then take approximately 3 business days for the amount to be processed in your account. After that, you will be completely up to date with your payments and will no longer receive invoices from us.
I hope you can pay it as soons as possible. If you have any other questions, feel free to ask. The community is here for you!
Hello
The September invoice covers the period from 09/19/25 to 10/18/25. This is because the invoice had already been issued before your cancellation was processed. Because your cancellation was processed on 09/26/25, the final invoice for November includes a recalculation of the overpaid costs. That is why you also received an invoice in November.
The overpaid costs for September were deducted from the November invoice and settled with the outstanding costs. This invoice includes the cost of canceling your subscription. This is because you were still under contract and had your subscription terminated early. When you cancel, you pay 50% of the monthly costs for the remaining months and any outstanding device credit you may have. The settlement amount is € 85,14, and € 15,00 in collection costs have also been charged because you did not pay the September invoice on time. After settlement, an amount of € 73,17 remains.
Because this invoice includes a recalculation of the overpaid costs, but the costs have not been paid because you withdrew the direct debit, the September invoice still needs to be paid, as does the final invoice for November.
I advise you to pay the amount of € 109,95 as soon as possible. You can do this via the iDeal button in your My Odido account if you still have access to it, or manually transfer the amount to our bank account number NL03 COBA 0733 959 717 in the name of Odido. Always include your customer number (which you can find on your invoice) in the description so that we can link the payment to your account and process it. It will then take approximately 3 business days for the amount to be processed in your account. After that, you will be completely up to date with your payments and will no longer receive invoices from us.
I hope you can pay it as soons as possible. If you have any other questions, feel free to ask. The community is here for you!
Thank you for your prompt and detailed response. The invoice of € 109,95 has been paid. Could you please help me clarify whether this was the last invoice that i had to pay or will there be more?
+9Hi
If you have any other questions, you know where to find us. For now, I hope you enjoy your new provider!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.