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Hi,

 

I don’t have access to the authenticator app and don’t have any backup codes for 2FA. I tried using the support chat bot to get one sent to my phone number but it doesn’t work. Can you help me access my account?

 

Thanks,

Mike

Hey Mike, welcome to our Community! Your phone number ends with 81, correct? I just sent you a verification code per SMS. If you can tell me the verification code, I can change your 2FA settings from authenticator app to SMS, so you will receive an SMS on your phone number, the next time you log into Mijn Odido! I look forward to your reply! 😄

Hey Mike, welcome to our Community! Your phone number ends with 81, correct? I just sent you a verification code per SMS. If you can tell me the verification code, I can change your 2FA settings from authenticator app to SMS, so you will receive an SMS on your phone number, the next time you log into Mijn Odido! I look forward to your reply! 😄

Hey Marciano,

thanks for getting back on this so swiftly. My phone number does end with 81. I sent you a PM with the verification code.

Cheers,

Mike

Hey Mike, you're welcome! Thanks to you too for the quick reply and the verification code. I just changed 2FA to SMS, so you will receive the verification code on your phone number from now on. You can always change it back to an authenticator app if you want. Please let me know if it works for you! 😄

Hey Mike, you're welcome! Thanks to you too for the quick reply and the verification code. I just changed 2FA to SMS, so you will receive the verification code on your phone number from now on. You can always change it back to an authenticator app if you want. Please let me know if it works for you! 😄

 

Hey Marciano,

the 2FA SMS works and I can log in to my account again. Thank you very much!

Good to hear and no problem, Mike. Have a nice day! 😎

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