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My dashboard does not show anything on web and app

Y
  • Yudai
  • heeft eerste post geplaatst
  • 1 reactie

A few weeks ago, I switched my pre-paid sim to a subscription with the same number. Since then, my dashboard page both on web and app does not show any information. How can I handle with it?

 

Thank you!

Beste antwoord door Pharwin van Odido

Hi @Yudai, welcome on our Community! Thanks voor mentioning this, I'll be happy to help you! You have to manually delete your old Pre-Paid subsciption in the app, because it's nog longer active. You can then add your current subscription to your My T-Mobile account by clicking on the button '’abonnement toevoegen'’ or in English '’add subscription'’. When you click on it, you will be asked for your phone number and an SMS with a verification code. If you enter this in your My T-Mobile account, your new subscription will me added and you can view all your data. 

 

Can you let me know if it worked? I'd like to hear it from you! 

 

Kind regards, 

Pharwin

Bekijk origineel

3 reacties

Seccie
Forum|alt.badge.img+5
  • Seccie
  • Oud-Superuser
  • 1177 reacties
  • 8 oktober 2022

Hello @Yudai I think that there may be an issue with your account. I’m sure a T-Mobile moderator will be able to assist you resolving this issue. I expect they will get back to you after the weekend.

Hold on help is coming ;-) 

I don't work for Odido, but I will try to help you, or point you into the right direction
Y
1 persoon vindt dit leuk
  • Y
    Yudai
Pharwin van Odido
Moderator
Forum|alt.badge.img+8
  • Pharwin van Odido
  • Moderator | Mobiel
  • 4124 reacties
  • Antwoord
  • 10 oktober 2022

Hi @Yudai, welcome on our Community! Thanks voor mentioning this, I'll be happy to help you! You have to manually delete your old Pre-Paid subsciption in the app, because it's nog longer active. You can then add your current subscription to your My T-Mobile account by clicking on the button '’abonnement toevoegen'’ or in English '’add subscription'’. When you click on it, you will be asked for your phone number and an SMS with a verification code. If you enter this in your My T-Mobile account, your new subscription will me added and you can view all your data. 

 

Can you let me know if it worked? I'd like to hear it from you! 

 

Kind regards, 

Pharwin

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
Y
1 persoon vindt dit leuk
  • Y
    Yudai
Y
  • Yudai
  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • 10 oktober 2022

Dear all,

 

Thank you for your help!

It worked somehow, but there are many issues on the system apparently.

Hopefully it will be improved soon!

 

Yudai

Pharwin van Odido
1 persoon vindt dit leuk
  • Pharwin van Odido
    Pharwin van Odido

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