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Mobile order canceled due to name mismatch


  • heeft eerste post geplaatst
  • 2 reacties

Hello,

I have placed mobile subscription order to switch to Odido. I am already a customer with internet. Could you update my initials and surname as

A.S. Erken

Customer service not helping they are just hanging the call.

Beste antwoord door serken

Teresa van Odido schreef:

@serken Great! Thank you. 

I’ve immediately changed your details. Can you try to connect your accounts in about an hour again? I’m sure it’ll work this time! 😊

Teresa van Odido schreef:

@serken Great! Thank you. 

I’ve immediately changed your details. Can you try to connect your accounts in about an hour again? I’m sure it’ll work this time! 😊

 

thank you for the quick action, I can see the changes already reflected to mijn odido, appreciated!

Bekijk origineel

5 reacties

Teresa van Odido
Moderator
Forum|alt.badge.img+5
  • Moderator | Internet + TV
  • 4237 reacties
  • 14 april 2025

Welcome to our community! ​@serken 

Super cool that you’ve also opted for a Mobile plan with us. Amazing! 

Of course, I want you to be able to have all your subscriptions in one place. I’ll happily change the initials for you, so you can connect your accounts in Mijn Odido. 

Can you please fill in your full name and 06-number in your community profile as well? The verification will be complete, and I can help you straight away! 


  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 14 april 2025
Teresa van Odido schreef:

Welcome to our community! ​@serken 

Super cool that you’ve also opted for a Mobile plan with us. Amazing! 

Of course, I want you to be able to have all your subscriptions in one place. I’ll happily change the initials for you, so you can connect your accounts in Mijn Odido. 

Can you please fill in your full name and 06-number in your community profile as well? The verification will be complete, and I can help you straight away! 

I have updated the information, thank you for the support!


Teresa van Odido
Moderator
Forum|alt.badge.img+5
  • Moderator | Internet + TV
  • 4237 reacties
  • 14 april 2025

@serken Great! Thank you. 

I’ve immediately changed your details. Can you try to connect your accounts in about an hour again? I’m sure it’ll work this time! 😊


  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • Antwoord
  • 14 april 2025
Teresa van Odido schreef:

@serken Great! Thank you. 

I’ve immediately changed your details. Can you try to connect your accounts in about an hour again? I’m sure it’ll work this time! 😊

Teresa van Odido schreef:

@serken Great! Thank you. 

I’ve immediately changed your details. Can you try to connect your accounts in about an hour again? I’m sure it’ll work this time! 😊

 

thank you for the quick action, I can see the changes already reflected to mijn odido, appreciated!


Marciano van Odido
Moderator
Forum|alt.badge.img+9

Good morning Serken, on behalf of Teresa; you're very welcome! Good to hear that you're seeing the changes already. If you have any other questions, please feel free to start a new topic. The Community is here for you! 😊


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