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Missing my info in the Odido app?

  • aug. 22, 2025 6:23 a.m. UTC
  • 6 reacties
  • 89 Bekeken

Hello everyone,

I cannot see my home internet abonnement details in the Odido app. I can only see my mobile line information. Kindly I ask for your support or suggestions about this issue.

Many thanks in advance & kind regards.

Beste antwoord door Waqqas

​@talatozoral 

The mobile subscription is a business subscription? I think you need to make a seperate Odido account for non business customers and link your subscription there.

Bekijk origineel

6 reacties

Waqqas
Super User
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  • Odido Superuser
  • aug. 22, 2025 8:25 a.m. UTC

Hello ​@talatozoral 

Have you linked the subscription in your Odido account or are you getting an error?

And are both the mobile and internet subscription on the same name?


  • Auteur
  • is een nieuwe Poster
  • aug. 22, 2025 9:36 a.m. UTC

Hello ​@Waqqas 

The mobile phone number is company line. I registered it with my personal email to be able to see the remaining GBs per month. 
My home internet subscription is also with my same personal email address. But I cannot see home internet details in the Odido app. How should I proceed?

 

Hello ​@talatozoral 

Have you linked the subscription in your Odido account or are you getting an error?

And are both the mobile and internet subscription on the same name?

 


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • Antwoord
  • aug. 22, 2025 9:41 a.m. UTC

​@talatozoral 

The mobile subscription is a business subscription? I think you need to make a seperate Odido account for non business customers and link your subscription there.


  • Auteur
  • is een nieuwe Poster
  • aug. 22, 2025 9:42 a.m. UTC

​@Waqqas How can I link the subscriptions to my account?


Waqqas
Super User
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  • Odido Superuser
  • aug. 22, 2025 10:25 a.m. UTC

​@talatozoral 

Click on abonnement/prepaid koppelen.


  • Auteur
  • is een nieuwe Poster
  • aug. 22, 2025 10:41 a.m. UTC

​@Waqqas Thank you so much. Highly appreciated your help here.

I also called Odido and talked with Mr.Sadık on the phone. He was also very helpful. I’ll give him 5 full stars now via the vragenlijst.