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Lost access to my authenticator app, cannot log in

  • November 17, 2025
  • 3 reacties
  • 100 Bekeken

I deleted my authentification account in MS authenticator. I don’t have a QR code to setup an new login. what to do?

Beste antwoord door daf59

Hi daf, welcome to our community. Not ideal that you've deleted the authentication, but no worries. My colleagues in the Odido Shop can help you turn off 2 step verification if you show them your ID. Due to strict rules I'm not allowed to do this for you online. Please check this page to find all Odido Shops nearby: Odido Shops bij jou in de buurt vind je hier | Odido. Please let me know if my colleagues were able to help you! 😊

Thanks, Marciano. I will visit the Shop in Venlo, it‘s the nearby to Düsseldorf, where I live.

3 reacties

  • Auteur
  • November 17, 2025

Added: it is the Odido QR for the 2step authentication.


Marciano van Odido
Moderator
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Hi daf, welcome to our community. Not ideal that you've deleted the authentication, but no worries. My colleagues in the Odido Shop can help you turn off 2 step verification if you show them your ID. Due to strict rules I'm not allowed to do this for you online. Please check this page to find all Odido Shops nearby: Odido Shops bij jou in de buurt vind je hier | Odido. Please let me know if my colleagues were able to help you! 😊


  • Auteur
  • Antwoord
  • November 19, 2025

Hi daf, welcome to our community. Not ideal that you've deleted the authentication, but no worries. My colleagues in the Odido Shop can help you turn off 2 step verification if you show them your ID. Due to strict rules I'm not allowed to do this for you online. Please check this page to find all Odido Shops nearby: Odido Shops bij jou in de buurt vind je hier | Odido. Please let me know if my colleagues were able to help you! 😊

Thanks, Marciano. I will visit the Shop in Venlo, it‘s the nearby to Düsseldorf, where I live.