Hello @Y.Lu welcome to our Community! I completely understand that you want to be able to log in with your account, let's look at a solution together! I see with your subscription there is an old account linked, which has not been logged in with for a very long time. I can delete it for you, so you can then create a new account and link your subscription again.
Can you include your date of birth and the last 4 digits of your bank account number in your profile and give a call when you have done this? Then I can set it up for you!