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Login blocked by 2fa

  • June 12, 2025
  • 1 reactie
  • 14 Bekeken

Old phone no longer usable and cannot use the authentication app on my new phone for codes, even though I have the same phone number. 

How to resolve?

Beste antwoord door Pharwin van Odido

Hello ​@someshpathak, I understand very well that you want to be able to log in, and I am happy to give you more clarity! You can also log in via iDIN (bank verification) as another option. If that works, you can change the 2FA authentication yourself in your account.

If it fails, this cannot be fixed remotely, sorry! This is due to security reasons. The best thing to do is to go to one of our stores, where my colleagues (on presentation of a valid ID) can fix it for you.

Will you let me know if it worked out? I'd love to hear from you!

    1 reactie

    Pharwin van Odido
    Forum|alt.badge.img+9

    Hello ​@someshpathak, I understand very well that you want to be able to log in, and I am happy to give you more clarity! You can also log in via iDIN (bank verification) as another option. If that works, you can change the 2FA authentication yourself in your account.

    If it fails, this cannot be fixed remotely, sorry! This is due to security reasons. The best thing to do is to go to one of our stores, where my colleagues (on presentation of a valid ID) can fix it for you.

    Will you let me know if it worked out? I'd love to hear from you!

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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