I recently cancelled my number and subscription because I am moving abroad. So, when I want to log in to my account to see my invoices, it asks for a verification code sent to my old number, to which I no longer have access to. Does anyone know what to do in a situation like this to be able to log in again, thanks!
Log in problems
Beste antwoord door Sam van Odido
Hi Ebru, how cool that you are moving abroad! I understand that you would like to be able to see your old invoices etc. If you have not changed the verification method and if the phone number is no longer in the air, then you can indeed not log in anymore.
Of course I am happy to help you find solutions! I can ask my colleagues from another department to send you the invoices you want by email, so you can still view and download them. In that case it would be useful for me to know which invoices you would like to have (up to 2 years back) and whether you would also like to receive the corresponding specifications (up to 6 months back).
In addition, I would like to ask you to include a phone number in your Community profile where my colleagues could reach you if necessary. This may only be a Dutch phone number, so if this is not a possibility, please let me know as well.
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